Terms are subject to change without notice. The construction, interpretation and performance of orders shall be governed by and construed in accordance with the laws of England regard to its conflict of law rules.

The use of this site is voluntary and is being made available to you for use in obtaining Enchanted Emporium products.

By ordering from Enchantedemporium.co.uk via this site or email you agree to the following terms and conditions:

Terms and conditions for business to business sale of goods by Enchantedemporium.co.uk

1. General Statement

These terms and conditions of sale (“Conditions”) apply to all Goods supplied by Enchantedemporium.co.uk (“Company”)
“WE”, “US” or “OUR” means Enchantedemporium.co.uk
“BUYER/ YOU/ YOUR” means the person whose order for the Goods is accepted by us. We accept orders placed by: Website (www.Enchantedemporium.co.uk) And Email (Sales@Enchantedemporium.co.uk)
“GOODS” means the goods (including any instalment of the goods), which we supply in accordance with these Conditions.
The Terms and Conditions, as well as the Returns Policy, apply to all orders placed with Enchantedemporium.co.uk. This includes, but is not limited to orders placed via: the website also Email.
By using and accessing the website you agree to be bound by company’s Terms and Conditions, as well as the Returns Policy and all applicable law. You consented to these Terms the first time you accessed this website from a particular computer or device, and confirm your consent each time you use this website.
If you do not have the authority to agree to or accept company’s Terms and Conditions, you may not use or access this website.

Product Use/ Cosmetic Use/ General Advice

We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal/ medical/ cosmetic use guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

Cosmetic Goods
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available via the website and upon request.  JustFeelGood.co.uk highly recommends that the end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.

2. Prices and Discounts

All prices quoted are final. We make every effort to keep the prices on our website up to date, however any changes to said prices are subject to change without notice. The prices on the website supersede any other sources.
On occasion we may send out email and/or mail special offers/ voucher codes. Each such offer will have its own terms and conditions and these will be specified within the offer. These offers will be applied to orders compliant with the specified terms and conditions only.
The discounts are displayed and calculated in the shopping cart.

If a buyer wishes to apply for an additional discount, we require a minimum purchase of £200+ of one particular item (not a variety) to be made. We will then consider offering an additional discount based on the overall quantity of purchased product code. If a discount is offered, we require for the payment to be made in one transaction (unless we require a deposit, then we will ask for 20% of the overall value to be paid in advance) and the order to be delivered in full to one address specified by the buyer.

All special discount offers are valid for 30 days only from the issue date.
We reserve the right to request a 20% non-refundable deposit for any special orders placed with us. The delivery time-scales for special orders are agreed individually at the point of sale and can be different to the standard delivery time-scales.
If a buyer cancels an order after it has been confirmed and the deposit has been paid, JustFeelGood.co.uk reserves the right not to refund the deposit as it is required to cover the administration costs.

3.Orders

Order processing takes place Monday -Friday, 9am –   5pm, excluding bank holidays. The buyer will receive their final invoice with their delivery.

3a Website:
Once an order is placed, the buyer will receive an email confirmation with the exact copy of the order. This will include the billing and shipping addresses and any special instructions for the courier submitted to us at that point. An email will be sent to the email address supplied by the buyer.
The buyer is obliged to check their confirmation email and inform us as soon as possible if any errors have been made.
(NB: Sometimes the email confirmations may be filtered as SPAM so please always check the junk/ spam box for these).

For out of office hours contact, we advise all buyers to use our email contact details available under the above link. We advise to always quote the email confirmation number in such instances.

3b Email:
If a buyer submits their order via email, we will process it manually and email a copy of the invoice. The picking sheet will list all the item codes and the final total for the order. At this stage, we will ask to confirm the order and confirm the preferred method of payment. Once the payment is submitted, we will send the order to be prepared and dispatched.

4. Payment

We accept the following methods of payment:
– Credit/ Debit Card
– PayPal
– Bank Transfer

We reserve the right to cancel any order if we do not receive the full payment for it.

Please note we cannot dispatch goods until we receive the payment in full.

4a Credit/ Debit Card Payment
The payment is handled by a secure external system that will capture and authorise the card details at the point of sale.
This system will generate a Unique Transaction ID each time a payment is submitted to Ancient Wisdom. The system will also send an automated email confirming these details, provided that an email address is submitted at the point of sale.

4b PayPal
The payment is taken automatically through the PayPal system. If this method is chosen, the buyer will be redirected from our shopping cart to the PayPal site so that they can log in to their PayPal account check and confirm their details and submit the payment.

4c Bank Transfer
When choosing this option, we will provide the buyer with our bank details for the transfer.
In order to avoid any delays in processing, please provide the order number as the reference for the payment. The order will be processed once the payment has been received and cleared in justfeelgood.co.uk ‘s bank account.

5. Carriage
Carriage is free for orders over £100 and after discounts (UK Mainland, exceptions apply, please see delivery page for more details: https://Enchantedemporium.co.uk/delivery), otherwise a charge of £1.99 is made.

For more information on our shipping rates please see our  Delivery Page.

6. PO Box Deliveries

Enchantedemporium.co.uk does not have an option for PO boxes.

7. Out Of Stock Items

We try to keep our website as up-to-date as possible. If there are any out of stock items, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-7 business days.

If the out of stocks goods exceed 20% of your order, we will contact you so that you can choose alternatives. In order to make this process as swift as possible, we advise to always put the most up-to-date contact details on the order. We will be contacting buyers via Email so please make sure you provide us with a current email address.

If we cannot reach you via email we will l hold the order until 3pm the following business day and if we do not hear from you by then, the order will be shipped and the difference refunded.

A refund will be issued for any out of stock items. Refunds are processed within 1-7 days once an order has been invoiced and dispatched.

We aim to process all refunds within 1-7 business days from the invoice date, however this can take longer during the busiest periods in the year (September -January). Please note we do not offer a back-order service. Our website will display estimated delivery times for most products.

8. Cancellations

If you wish to cancel your order, please inform us of this immediately via email. We will confirm the cancellation with you in writing and refund the payment for the order.

If you cancel your order after it had already been dispatched, but it is still on the way to its destination, we will contact the courier and stop the delivery, however we will deduct the carriage charge from the overall refund for the cancelled order.

If you wish to cancel the full order or any part of an order after you have already received it, you have the right to do so within 7 days of the delivery date of the order. In such case, please contact us so that we can provide you with a Returns Form to fill in and include in the return. Please note, we will not reimburse the return postage charge or the initial delivery charge. We will request that you return the goods at your own cost.
Once the order is returned, we will refund your original method of payment less any postage charges incurred.
The goods should be unopened and in their original packaging.

Please note that we do not accept returns on customized goods.

8a Special Orders:

We require 20% deposit for any special order made. Should the buyer wish to cancel a special order after it has been originally confirmed and the deposit has been paid, the deposit will not be refunded.

9. Moreover

Please note that we import goods from all over the world, as well as locally.  We make every effort to keep the supplies as uninterrupted as possible. Due to the large scale of operations involved in the continuity of stock supply, we cannot guarantee all items will be available to order at all times.

10. Copyrights

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets), and all other material on this website are copyright of justfeelgood.co.uk and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Any other use of materials on this website (including reproduction for purposes other than those noted above, modification, distribution, or republication) without the prior written permission of justfeelgood.co.uk is strictly prohibited.

12. Disclaimer

To the fullest extent permitted at law, JustFeelGood.co.uk is providing this website site and its contents on an “as is” basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Enchantedemporium.co.uk does not represent or warrant that the information accessible via this website site is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Enchantedemporium.co.uk nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Enchantedemporium.co.uk does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Enchantedemporium.co.uk, its affiliates, directors, employees or other representatives.

a) This agreement shall be governed by and interpreted in accordance with English Law and the parties hereby submit to the jurisdiction of the English Courts.
b) Implied terms shall be executed to the fullest extent permitted by law.
c) If either party is affected by ‘Force Majeure’ (material circumstances beyond reasonable control of that party) it shall immediately notify the other party in full of the nature and extent of the circumstances. Notwithstanding the other provisions of this agreement neither party shall be deemed to be in breach of this agreement or liable as a result of the Force Majeure. Where Enchantedemporium.co.uk has claimed Force Majeure in respect of the supply of goods or services; the Customer may choose to obtain support services from another party.
d) Any director or representative of the Customer will be deemed to be its authorized signatory and thereby guarantee the Customer’s acceptance of its obligations under this agreement.
e) Failure of either party to exercise or enforce any right within this agreement shall not be deemed to be a waiver of such right.