UK Standard Royal Mail – Flat charge £1.99, or Free on orders over £50
Order by 3pm Monday – Friday (excluding public holidays) & goods leave that day. Delivery after dispatch is 3-5 working days.

UK Special Delivery Royal Mail by 1pm next working day – from £8.60
Order by 3pm Monday – Friday (excluding public holidays). Doesn’t deliver on public holidays or Saturdays. Friday orders delivered Monday, you will need to sign for the goods. The exact price is based upon weight of items.

An item isn’t right for you or no longer needed? No problem! So long as the product is still in mint condition, you are welcome to return this to us within 60 days of purchase. (Please see the FAQ below if you receive an item that is damaged or faulty upon arrival as we have a slightly different procedure.)

Reasons For Returning
1. The product wasn’t as you hoped / expected.
2. The product was bought as a gift for someone and they didn’t like it.
3. You don’t need that product any more.

Return Instructions
Should an item not be as your imagined, please return to us in the same condition that you received it, well packaged for the journey for a refund or alternative. When returning unwanted goods, please note that we do not refund postage costs.

Our Return Address – Please include your name and order number in your return parcel
FAO Returns, PO Box 1922 Portsmouth Po1 4RQ

Once your items have been refunded, we will email you to let you know.

Please Note
In the interest of hygiene and for your protection, we cannot accept returns of  beauty products unless the items are of unsatisfactory quality, damaged, or unfit for purpose. If you require advice on returning items, please contact us.

Should any items be missing from your parcel when it arrives, faulty or damaged please notify us as soon as possible on or call us on 023 92642140 and we will get onto it straight away.

We always try our hardest to put things right as quickly as possible in the way that you prefer. That is why we find it best to contact us first rather than returning the goods straight to us. This does not affect your statutory rights as a consumer.

If you are asked to return your item, please make sure it is well packaged for the journey and sent 2nd Class Royal Mail. We will refund the cost of return postage by 2nd Class Royal Mail.

All our crystals and crystal products displayed on our website are genuine unless otherwise stated. For instance, some stones such as Goldstone are actually man made and certain types of crystal jewellery can be made from re-constituted stones (such as Turquoise). If this is ever the case, each product will be clearly labelled as such.

We try to provide as much information as we can about each crystal but please feel free to contact us if you have any queries